Accessibility Statement for Storage Heaters Direct
Storage Heaters Direct is committed to making our website accessible and usable for everyone, including people with disabilities. We aim to meet the accessibility standards outlined in WCAG 2.1 Level AA, and we recognise our responsibilities under the Equality Act 2010 to provide inclusive services for all users.
Conformance Status
We aim for full compliance with Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. These guidelines help ensure that web content is accessible to people with a range of disabilities, including visual, auditory, physical, speech, cognitive, language, learning, and neurological disabilities.
While we strive to meet these standards, some areas of our website may not yet be fully accessible. We are working to resolve these issues as part of our ongoing accessibility efforts.
What We’re Doing
- Conducting accessibility audits using automated and manual tools
- Fixing known accessibility issues as part of our development roadmap
- Training team members on inclusive design and content practices
- Reviewing new features and content for accessibility before publishing
Feedback and Contact
We welcome your feedback. If you experience any accessibility barriers while using our site, please contact us:
Email: [email protected]
Response time: We aim to respond within 3–5 business days
Formal Complaints
If you’re not satisfied with our response or would like to escalate a concern, you can contact the Equality Advisory and Support Service (EASS):